If the switch is on, try toggling it on and off. Make sure the switch next to Wi-Fi is on, and that a checkmark appears next to the name of your Wi-Fi network. If the webpage doesn’t load, your iPhone isn’t connected to the internet. You can quickly tell if your iPhone isn’t connected to the internet by opening Safari and trying to load a webpage.
If your iPhone isn’t connected to the internet, you won’t be able to make calls or send messages in Skype. Check Your Internet ConnectionĪn internet connection is required when using Skype. Then, press and hold the power button or side button until the Apple logo appears on the screen. Wait 30–60 seconds to allow your iPhone to fully shut down. Swipe the power icon from left to right to shut down your iPhone. Let go of the button or buttons when “slide to power off” appears on the screen. Press and hold the power button (iPhones with a Home button), or simultaneously press and hold the side button and either volume button (iPhones without a Home button). The programs and apps running on your iPhone get to shut down naturally and get a fresh start when you turn it on again. Restarting your iPhone is a quick fix for a variety of minor software problems. Scroll down to see if a Skype update is available. Head to the App Store and tap on your account icon in the upper right-hand corner of the screen. It’s always a good idea to update your apps when possible, as those updates can fix bugs. You might be running an outdated version of Skype, which can cause problems. Swipe Skype up and off the top of the screen to close it. If your iPhone has Face ID, swipe up from the bottom to center of the screen to open the app switcher.
Then, swipe Skype up and off the top of the screen. On an iPhone without Face ID, double-press the Home button to open the app switcher. Closing and reopening Skype is a quick way to fix an app crash. It’s possible Skype has crashed, causing it to stop working.
If the website says Normal service, Skype is working properly. Check Skype’s status to make sure everything is normal. Occasionally Skype crashes, making it unusable for everyone. Your iPhone’s Microphone and Camera now have access to Skype! If it’s still not working, move onto the next step. Next, go Settings -> Privacy -> Camera and make sure the switch next to Skype is on.
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